Performance
that
Excels
SAN JOAQUIN COMMUNITY HOSPITAL’S ACCOMPLISHMENTS IN
2013
The Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) survey is the first national, standardized, publicly reported survey of pa-
tients’ perspectives on hospital care. HCAHPS (pronounced “H-caps”), also known
as the CAHPS Hospital Survey, is a survey instrument and data collection method-
ology for measuring patients’ perceptions of their hospital experience.
While many hospitals have collected information on patient satisfaction for their
own internal use, until HCAHPS there was no national standard for collecting and
publicly reporting information about patient experience of care that allowed valid
comparisons to be made across hospitals locally, regionally and nationally.
Three broad goals have shaped HCAHPS.
FIRST,
the survey is designed to produce data about patients’ perspectives of
care that allow objective and meaningful comparisons of hospitals on topics that
are important to consumers.
SECOND,
public reporting of the survey results creates new incentives for hospi-
tals to improve quality of care.
THIRD,
public reporting serves to enhance accountability in health care by
increasing transparency of the quality of hospital care provided in return for the
public investment.
With these goals in mind, the Centers for Medicare & Medicaid Services (CMS) and
the HCAHPS Project Team have taken substantial steps to assure that the survey is
credible, useful and practical.
Source: Centers for Medicare & Medicaid Services
SJCH SHINES DURING
NATIONAL SURVEY
3
CENTERED ON YOU
14
3
2
SERVICE
1
82.5%
64%
61%
78%
74%
76.6%
71%
69%
79%
1
2
3
Communication
with nurses
Communication
with doctors
4
4
71.1%
Communication
about medications
Would recommend
hospital
78%
81%
1
2
3
At SJCH, we’re proud to share
2013 service and quality
composites that show our
hospital’s continued excel-
lence in performance:*
SJCH
State average
National average
86.4%
66.8%
77.4%
85%
83%
71%
68%
67%
61%
1
2
Responsiveness
of staff
Information given
at discharge
Pain management
QUALITY
*Percentages represent the most
recent data available at press time.
